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Description: The Leisure Services section of North East would like to monitor their performance at Leisure Centres in the area in order to make improvements in service..

URL: http://www.ne-derbyshire.gov.uk/leisure--culture/leisure/leisure-services-feedback

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Start Date: 21/04/2010
End Date: 31/12/2010

Responsible officer: Mike Blythe (Tel: 01246 217218)

Service area: Leisure Services

Department: Health and Well Being

Councillors involved: Cllr. Graham Baxter

Relevant topics: Sport/Leisure, Satisfaction

Project objectives: The aim of the consultation is to monitor performance at the Leisure Centres in North East Derbyshire in order to make improvements in service delivery.

Reason for consultation: We would like to gather satisfaction ratings from service users so that we can understand their perceptions of the service they received.

Expected outcomes: A better understanding of satisfaction levels amongst users of leisure services in the North East Derbyshire district.

Consultation methods to be used: On-line questionnaire

Proposed consultees: Local residents, Service users,

Relevant Wards: Ridgeway and Marsh Lane, Clay Cross South, Clay Cross North, Pilsley and Morton, Ashover, Brampton and Walton, Holmewood and Heath, Sutton, Grassmoor, Eckington South, Renishaw, Tupton, Wingerworth, North Wingfield Central, Barlow and Holmesfield, Unstone, Eckington North, Killamarsh East, Killamarsh West, Dronfield North, Gosforth Valley, Dronfield Woodhouse, Dronfield South, Coal Aston, Shirland

How results will be used to influence decision making/service delivery: The satisfaction data gathered will help to guide any service improvements.

How results will fed back to respondents: Through the North East Derbyshire District Council website and the magazine for residents called "the NEWS".

How information about subsequent decisions made and services provided/improved will be fed back to the consultee groups, the wider public and other stakehonders: Through the North East Derbyshire District Council website and the magazine for residents called "the NEWS".

Other relevant information: