Service Improvement for Deaf Service Users Consultation


The Council is excited to invest in new technology to help the deaf community use our services. There are 150,000 deaf British Sign Language (BSL) users in the UK. We want to ensure we minimise barriers to using our services. SignVideo gives deaf people using BSL independence, by allowing them to communicate via a videophone, laptop, PC, smartphone or tablet, enabling deaf British Sign Language users to have equal access to our customer services. When a BSL user arrives at our reception area with the touch of a button a video call connects to a qualified BSL interpreter. Then the conversation between the service user, reception staff and interpreter can proceed as usual.

Why are we Consulting

We would like to consult with the deaf / BSL community to see how best implement such a service.

Please could you spare a moment and answer the questions in the link below.

Also linked below are two BSL videos; the first is an introduction explaining why we are carrying out the consultation, and the second is the main video explaining the questions we are asking in the survey.

The consultation ends on the 9th February 2020.


  • Matthew Broughton
  • Joint Head of Service - Partnership & Transformation
  • People


  • Consultation is Closed
  • Runs from 06/01/2020 to 09/02/2020
  • Results expected: 31/03/2020
  • Feedback expected: 31/03/2020

Other Infomation

  • All North East Areas
  • Local residents
  • Service users
  • People with disabilities
  • Service satisfaction
  • People with disabilities
  • Communication
  • Customer service
  • Equalities
Consultation categories:
  • Focus Group/ workshop
  • Online

Open Consultations

BDC Citizens' Panel Survey October 2020 (Closes: 2020-10-23 00:00:00)
Residents' Satisfaction with North East Derbyshire District Council 2020 (Closes: 2020-10-23 00:00:00)
NEDDC Citizens' Panel Survey October 2020 (Closes: 2020-10-23 00:00:00)
Thank you for taking part in the consultation (Closes: 2021-01-03 00:00:00)
Walking for Health Groups Consultation (Closes: 2021-04-30 00:00:00)
Join the Citizens' Panel (Closes: 2021-10-24 00:00:00)
NEDDC Swimming Course Leavers Feedback (Closes: 2021-04-30 00:00:00)

Forthcoming Consultations

Heath Public Space Protection Order consultation 2020 (Closes: 2020-12-04 00:00:00)
NEDDC Climate Change Grant Survey (Closes: 2030-11-27 00:00:00)

Recent Closed Consultations

Clay Cross Town Investment Plan - Stage 2 Consultation (Closed: 2020-08-21 00:00:00)
Housing Allocations Policy Consultation 2020 (Closed: 2020-08-21 00:00:00)
Clay Cross Town Investment Plan (Closed: 2020-07-13 00:00:00)
BDC Citizens' Panel January 2020 (Closed: 2020-02-07 00:00:00)
NEDDC Citizens' Panel January 2020 (Closed: 2020-01-24 00:00:00)
NEDDC Town Centre Health Check 2020 (Closed: 2020-01-24 00:00:00)
Service Improvement for Deaf Service Users Consultation (Closed: 2020-02-09 00:00:00)
Shirebrook and Langwith Junction Public Space Protection Order 2019 (Closed: 2019-11-25 00:00:00)
Langwith and Whaley Thorns PSPO 2019 (Closed: 2019-11-25 00:00:00)
NEDDC Dog Management Public Space Protection Order 2019 (Closed: 2019-10-06 00:00:00)