On this page:
- Accessibility Statement for 'Ask Derbyshire'
- Contacting us by phone or visiting us in person
- Technical information about this website’s accessibility
- What we’re doing to improve accessibility
- Preparation of this accessibility statement
This accessibility statement applies to www.askderbyshire.gov.uk
This website is run by Bolsover District Council (BDC) and North East Derbyshire District Council (NEDDC). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
As far as we are aware, and according to our most recent audit, this website is fully accessible to the Web Content Accessibility Guidelines version 2.1 AA standard.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Bolsover District Council
- Telephone: 01246 242424
- Online form
North East Derbyshire District Council
- Telephone: 01246 231111
- Text phone: 07800002425
Your request will be acknowledged within 3 working days. The Council aims to provide an accessible format upon request within 15 working days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
At our North East offices we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. We are currently installing this at our Bolsover offices. Both of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us;
‘Ask Derbyshire’ (managed by Bolsover District Council and North East Derbyshire District Council) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Please note that some parts of our website link to online surveys that are built and hosted by an external provider. SnapSurveys have their own Accessibility Statement that covers the online questionnaires used in consultations.
We continuously improve our website’s accessibility based on user and automated testing.
We provide content preparation guidelines to our web content authors that focus on improving accessibility for online users, and we promote the importance of accessibility using our internal communication channels.
This statement was prepared on 11th November 2021. It was last reviewed on 11th November 2021.
This website was last tested on 11th November 2021. The test was carried out by;
- Silktide (online Monitor app)
- Silktide Disability Simulator (Chrome extension)
- axe DevTools (Chrome extension)
- Accessibility Insights for Web (Chrome extension)
- Sa11y (Chrome bookmarklet)
- WebAIM WAVE (online tool)
- NVDA (manual testing)
- WCAG (manual testing)
All the pages of the website, including PDFs, have been tested externally by Silktide in their online Monitor app. This website is scanned weekly so that we may address any further accessibility issues as they arise.
We conducted further manual/internal tests using a combination of the other tools listed above, on a random sample of pages, during development of the site. Ad-hoc tests are conducted periodically on an ongoing basis.